Last year, I led a user research study focused on concepts of home, family, routine, safety and connection. The results were used as prompts in a company-wide workshop and to construct the 2018 product roadmap.
Setup & Onboarding
We have iterated on the Canary setup experience to add Bluetooth enabled activation, support the launch of two new hardware devices and include a subscription flow. The updates and improvements led to a decrease in setup failures, positive reviews of the setup experience and drove Membership attachment to 40%.
One of users' most requested features was to enable two-way audio. We designed an experience that worked like a home intercom and utilized animation, sound and visual cues to communicate what was happening to users on both ends. Read launch announcement
Canary alerts users when motion activity is detected at home. Activity masking allowed users to identify area that Canary could ignore, thus minimizing false alarms. Read launch announcement
Google Assistant Integration
Our most enthusiastic users dream of living in a fully integrated, or “smart”, home. In 2017, Canary integrated with the Google Assistant platform to allow our users to interact with their Canary system conversationally. Read launch announcement